Frequently Asked Questions
GENERAL QUESTIONS
Where is Novacart headquartered?
Novacart USA corporate office is located in Richmond, California. Our parent company, Novacart Italy, corporate office is located in Lecco, Italy.
Where is Novacart’s US production facility?
Novacart USA production facility is located in Moorestown, New Jersey, where we produce Baking & Tulip Cups.
Why do we use Virgin paper?
We use Virgin Paper, a renewable source, to ensure food safe standards. The process of recycling paper can pose a hygiene risk. Virgin Paper is a renewable source & environmentally friendly.
Are Novacart products Kosher certified?
Most of our paper products are Kosher certified by KOF-K. A Kosher certificate is available upon request.
How can I get a catalog?
A pdf version can be downloaded from the website. Or email us at info@novacartusa.com.
Are your paper baking molds reusable?
Our baking molds are one time use only.
BAKING
Do I need to grease the paper baking molds or paper cups?
It is truly ingredient specific – a basic rule of thumb is if your recipe requires you to grease a metal pan or paper cup, you might need to grease the paper molds/cups as well. We recommend doing a sample test. Samples are provided upon request at no charge. For especially sticky baked products, we have several molds with a PET laminate or siliconized interior lining, which may assist in giving the product a better release from the mold.
Do I need to use a metal baking pan when using your paper baking molds? Baking cups?
Our paper baking molds are free-standing, but we recommend placing our molds on a baking sheet for stability and easier transportation to and from the oven. Our paper baking cups require a metal pan.
What are the holes at the bottom of the paper baking molds?
Some of our baking molds have tiny holes on the bottom which are a result of the manufacturing process; and in some instances they serve as steam vents. Occasionally, a small amount of batter may release through the tiny holes, but the heat of the oven provides a seal.
Are your paper baking molds microwave and/or freezer safe?
Our paper baking molds are oven, microwave and freezer safe.
ORDERING
How to place an order:
Call our toll free number at 877-896-6682 or email info@novacartusa.com.
Business hours are 7:00am to 3:30pm PST
We accept VISA, MasterCard, American Express, or Discover. Credit applications are available after 5 purchases within a 12 month period.
Minimum order required
Can I place an order online?
At this time, we do not offer online ordering.
Where do I find information about pricing?
Email us at info@novacartusa.com or call our toll free number at 877-896-6682 for information on pricing.
What is Novacart’s RETURN policy?
Allergen Free Guarantee
In our efforts to comply with the Global Food Safety Initiative guidelines for food packaging, we have established a strict no return policy. Due to the risk of our products coming into contact with food allergens which are beyond our control, Novacart does not accept product returns. Product returns will only be accepted if the product is shipped in error, damaged during shipping, or the product is defective.
Samples of our products are available upon request at no charge.
What are Novacart's SHIPPING policies?
Novacart ships UPS Ground unless expedited shipping is requested. For large orders, we ship on pallets with LTL freight companies. Shipments can only be made to a physical address. We ship within the United States and Puerto Rico. For Canada orders, we can refer you to a Canadian distributor. For orders in Central or South America, a freight forwarder in the United States is required.
Orders generally ship out within 2-4 business days on receipt and confirmation of order: Subject to stock availability.
©2017 NOVACART USA ALL RIGHTS RESERVED